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Publicationer information ikon

Service quality assessment at Oulu University Library

Referentgranskad
Kytömäki Päivi
Transactions of the National Library of Estonia, B2009Publicationer information ikon

Core Service Capabilities of a Product Manufacturing Company

Referentgranskad
Huikkola Tuomas; Marko Kohtamäki
Advances in Service Quality, Innovation and Excellence2011Publicationer information ikon

Linking service quality to B2B service repurchase intentions the role of functional service quality

Zou, Wenting; Brax, Saara; Vuori, Mervi; Rajala, Risto; Tanskanen, Kari; Viitamo, Esa
Annual Industrial Marketing and Purchasing Group Conference2016Publicationer information ikon

Service quality in outsourced facility maintenance services

Referentgranskad
Rasila, Heidi; Gersberg, Nils
Journal of Corporate Real Estate2007Publicationer information ikon

A Customer Ecosystem Perspective on Service.

Referentgranskad
Voima, Päivi; Heinonen, Kristina; Strandvik, Tore; Mickelsson, Karl-Jacob; Arantola-Hattab, Leena Jo...
The Center for Hospitality Research, School of Hotel Administration, Cornell University2011Publicationer information ikon

Quality in open data based digital service ecosystem: Dissertation

Öppen tillgång
Immonen, Anne
VTT Science2017Publicationer information ikon

Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships

Referentgranskad
DOI
10.1108/09604521011092857
Juga Jari, Juntunen Jouni and Grant David B.
Managing Service Quality2010Publicationer information ikon

Introducing the concept of blind spot into service research to better understand relationship behaviors.

Referentgranskad
Wägar, Karolina; Ravald, Annika; Inger, Roos; Edvardsson, Bo
The Center for Hospitality Research, School of Hotel Administration, Cornell University2011Publicationer information ikon

Evaluating Service Quality and Service Value in Manufacturer-Distributor Settings A Systems Approach

Referentgranskad
DOI
10.1080/1051712X.2021.1893032
Kivijärvi, Hannu; Virta, Aleksi
Journal of Business-to-Business Marketing2021Publicationer information ikon

Using Service Stories to Trace the Customer's Logic.

Referentgranskad
Nyman, Henrich; Mickelsson, Karl-Jacob; Strandvik, Tore
The Center for Hospitality Research, School of Hotel Administration, Cornell University2011

Service quality assessment at Oulu University Library

Referentgranskad
2009

Core Service Capabilities of a Product Manufacturing Company

Referentgranskad
2011

Linking service quality to B2B service repurchase intentions the role of functional service quality

2016

Service quality in outsourced facility maintenance services

Referentgranskad
2007

A Customer Ecosystem Perspective on Service.

Referentgranskad
2011

Quality in open data based digital service ecosystem: Dissertation

Öppen tillgång
2017

Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships

Referentgranskad
DOI
10.1108/09604521011092857
2010

Introducing the concept of blind spot into service research to better understand relationship behaviors.

Referentgranskad
2011

Evaluating Service Quality and Service Value in Manufacturer-Distributor Settings A Systems Approach

Referentgranskad
DOI
10.1080/1051712X.2021.1893032
2021

Using Service Stories to Trace the Customer's Logic.

Referentgranskad
2011